We release two editions a year, each from a different Italian skincare brand. Every edition is made in a single, limited run. Subscribers’ boxes are reserved and shipped first; the remaining boxes are then available to everyone until they sell out.

Each product page shows when that edition ships, whether it’s a pre-order or ready to ship now. Every box goes by express courier, fully tracked, and most arrive within a few working days of dispatch.

For most countries, no. The price you see is the price you pay.

• United Kingdom, United States, Norway: duties, import taxes and the courier’s clearance fee are prepaid. Nothing to pay on delivery.
• Australia and New Zealand: nothing to pay on delivery.
• Canada: at checkout you choose between prepaying duties and taxes for your province (recommended, especially for gifts) or paying them to the courier on delivery.
• The Netherlands: nothing to pay on delivery.
• Other countries: shipping is added at checkout, and import duties and taxes are paid by the recipient on arrival.

Very likely, yes. Write to us at info@lagunabox.com with the destination, and we’ll be happy to send you a quote.

You receive each new edition twice a year, from a different Italian skincare brand each time. You save on every box, we email you before each renewal, and you can cancel anytime from your account or by email. There’s no minimum and no cancellation fee.

Of course. Skip it from your account, or email us at info@lagunabox.com, before the renewal date. You won’t be charged, and your subscription simply continues with the next edition. If you change your mind later, you can still buy the skipped edition while stock lasts.

Yes, you can easily update your shipping address or payment information through your account on our website. Be sure to make these changes before the next billing cycle to ensure your box reaches the correct address. If you encounter any issue, just contact us and we ca help. 

Yes, all subscribers receive a tracking link once their box has shipped. You’ll also get an email notification so you know when to expect it. We want you to feel informed every step of the way.

Yes. Simply enter the recipient’s name and address at checkout. Every box is packed the same way, ready to give: no price or invoice is placed in the parcel, and your order confirmation comes only to you. In prepaid countries nothing is asked of the recipient on delivery.

Always. No samples or sachets: each box is a complete routine of full-size products from one Italian skincare brand.

The products are made in Italy under strict  EU cosmetic law. They are vegan and cruelty-free, without parabens, silicones, SLS or artificial colours. If you have sensitive skin or known allergies, read each product’s ingredient list and do a patch test first as you would do with any skincare product you use for the first time. 

Our boxes are designed with sustainability in mind, using recyclable materials. We aim to provide an elegant unboxing experience that is luxurious yet mindful of the environment: our boxes are beautiful, durable and we hope you will reuse them for a long time.  

Skincare is sealed for hygiene. In the EU and UK you can return sealed products within 14 days. Opened products can’t be returned. Outside the EU and UK, all sales are final. If anything arrives damaged, broken or missing, email info@lagunabox.com with a photo and we’ll make it right, wherever you live.

Write to us at info@lagunabox.com. We answer every email personally.